ٹیلی نار کی جانب سے اپنی آفیشل ویب سائیٹ پر ایک پیغام کے ذریعے صارفین کو مطلع کیا گیا ہے کہ 5 مارچ 2012 سے پری پیڈ اور پوسٹ پیڈ تمام صارفین کو ہر بار ہیلپ لائین پر کسٹمر سروس کے نمائندے سے بات کرنے کے لیے 2 روپے علاوہ ٹیکس ادا کرنا ہونگے۔

اگر آپ پری پیڈ موبائل صارف ہیں تو یہ بات تو آپ پہلے ہی جانتے ہونگے کے پاکستان کے تمام موبائل نیٹورکس پر کسٹمر سروس حاصل کرنے کےلیے چارجز ادا کرنا پڑتے ہیں۔ اکثر موبائل کمپنیاں تو ہیلپ لائین پر کال کرنے اور پھر کسٹمر سروس کے نمائیندے سے بات کرنے کے لیے علیحدہ علیحدہ چارجنگ کرتی ہیں۔ لیکن پوسٹ پیڈ صارفین کا معاملہ کچھ الگ ہے۔ کیونکہ ان صارفین سے کمپنی کو زیادہ آمدنی ہوتی ہے اس لیے انہیں خصوصی مراعات فراہم کی جاتی ہیں۔

ان خصوصی مراعات میں مفت ہیلپ لائین اور بہتر سروس شامل ہیں۔ لیکن اب ٹیلی نار نے پاکستان میں پہلی مرتبہ پوسٹ پیڈ صارفین کو بھی قربانی کا بکرا بنا ڈالا ہے اور ظلم تو دیکھیے کہ اس حوالے سے انہیں پہلے بتایا بھی نہیں گیا۔

اگر کسٹمر سروس کی بات کی جائے تو اکثر صارفین ، خاص کر پری پیڈ صارفین کو یہ شکایت رہتی ہے کہ ہیلپ لائین پر انکی صحیح طور پر رہنمائی نہیں کی جاتی ، اکثر سوال گندم جواب چنا والا حساب ہوتا ہے اور کسٹمر سروس کا نمائیندہ 2 منٹ کے اندر اندر کال بند کرنے کی کوشش میں ہوتا ہے۔ اکثر صارفین اور خود میرے تجربے کے مطابق ہیلپ لائین کا عملہ زیادہ تربیت یافتہ بھی نہیں ہوتا اور جب ان سے سوال کا جواب نہ بن پائے تو وہ آپکی کال بھی منقطع کر دیتے ہیں۔۔ جسکی وجہ سے صارف کو ایک چھوٹے سے مسئلے کے لیے بھی دو سے تین بار کال کرنا پڑتی ہے۔

ٹیلی کام کمپنیوں کی جانب سے آئے روز نت نئے کال اور ایس ایم ایس پیکجز متعارف کروائے جاتے ہیں جن میں د س بیس پیسے کی کمی کر کے یہ دعوی کیا جاتا ہے کہ ہمارا پیکج سب سے سستا ہے۔ لیکن دوسری طرف ہر ماہ کوئی نہ کوئی بہانہ بنا کر نئے ٹیکس اور اضافی چارجز لاگو کر دیے جاتے ہیں۔ پی ٹی اے جس کا کام صارفین کے حقوق کی حفاظت کرنا ہے وہ اس تمام صورت حال پر خاموش تماشائی بنی ہوئی ہے، شاید اتھارٹی والوں نے ٹیلی کام کمپنیوں سے کوئی مک مکا کر لیا ہے ، آپ کی اس بارے میں کیا رائے ہے؟

مزید دلچسپ تحاریر

1. زونگ کی جانب سے جلد ہی ایس ایم ایس ہیلپ لائین کا آغاز کیا جائے گا
2. موبائل سم کی ایکٹیویشن اور تصدیق کے لیے نیا فریم ورک منظور
3. وطین کی جانب سے وارد پوسٹ پیڈ صارفین کے لیے مفت کنکشن

Telenor Group and the Wikimedia Foundation today announced a new partnership to offer Wikipedia free of traffic charges on mobile devices to Telenor customers in Asia and Southeastern Europe. By making versions of Wikipedia available to 135 million mobile customers, Telenor Group and the Wikimedia Foundation demonstrate a shared commitment to increasing access to the free and open knowledge available on Wikipedia.

This initiative is part of the Wikimedia Foundation’s mobile strategy, which focuses on reaching the billions of people around the world whose primary opportunity to access the Internet is via a mobile device.

“The Wikimedia Foundation is working to remove barriers to free knowledge, and for most people around the world right now, cost and accessibility are the two biggest hurdles,” says Barry Newstead, Wikimedia Chief Global Development Officer. “We applaud Telenor for joining us to deliver free access to Wikipedia for their customers. Through this partnership, we move a step closer to providing the sum of all knowledge to everyone in the world.”

This partnership supports Telenor’s commitment to bring more value to its mobile customers. Especially, the company has pioneered the development of value-adding services to rural and underserved communities in Asia. Telenor involve millions in Asia through the I-Genius project, which has already reached out to 300,000 Bangladeshi students and school-children with a call to explore open knowledge on the internet.

“We are delighted to have the opportunity to work with the Wikimedia Foundation. Telenor have pioneered affordable, mobile communications across much of Asia, and we have built a track record of offering vital services with a significant outreach” says Kristin Skogen Lund, Executive Vice President and Head of Digital Services at Telenor Group. “With this agreement, we are first in Asia to bring a vast knowledge source to the millions in underserved communities across the region.”

The 3-year partnership between Telenor Group and the Wikimedia Foundation will cover 135 million users. The agreement is signed by seven countries: Thailand, Malaysia, Pakistan, Bangladesh, India, Montenegro, and Serbia. By the end of the year, more markets are expected to join. The agreement will be implemented step by step throughout 2012, with the first markets launching during the second quarter.

Each local Telenor affiliate will establish technical solutions together with the Wikimedia Foundation. Customers with a Telenor SIM will be able to access a version of the encyclopedia for as many times as they like in a given period, at no charge, as long as they stay within Wikipedia’s pages.

Telenor Pakistan is yet to comment on this development and also confirm on the modalities and timeline for implementation of free of charges wikipedia browsing in Pakistan.

via Press Release

As Telenor lost USD $ 330 Million in India after Supreme court cancel all 22 operating licenses of its Uninor subsidiary as well as other loses in Telenor subsidiaries in Norway, Denmark, Hungry, Montenegro, so it seems that Telenor is acute short of funds. Now the question arises that Does Telenor has enough funds to [...]

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Billa & Melinda Gates Foundation has been gracious enough to give a grant of us$ 6.5 million to Easypaisa to fuel the adoption of its services among poorest households of Pakistan. A press conference was held at Telenor Pakistan’s head office in which the grant was announced.

Roar Bjaerum, Vice President of Financial Services at Telenor Pakistan, said

Financial exclusion of the lower income population is a systemic challenge in Pakistan. With more than 85% of population not having access to formal savings or credit products, many households are vulnerable to fluctuations in daily income and unable to absorb economic shocks from unexpected events. Easypaisa’s vision is to serve as a vehicle for financial inclusion for such households. The grant will help us accelerate adoption of Easypaisa services among poor and unbanked individuals

Rodger Voorhies, Director of the Gates Foundation’s Financial Services for the Poor initiative, said:

While Easypaisa has seen rapid adoption of its payment and remittance services, adoption of mobile financial services, like savings and insurance, has been slower, this grant aims to accelerate adoption of Easypaisa’s Mobile Account among poor and unbanked households to create a foundation for the delivery of savings, insurance, and other mobile financial services.

Such a significant grant by Bill and Melinda Gates foundation not only sheds light on the philanthropic nature of Microsoft’s founder, but also to his aim to fight poverty across the world. Hundreds and thousands of poor households will be able to access financial services in Pakistan if this grant is utilized effectively for the purpose it is provided instead of marketing the Easypaisa brand.

Telenor owns shares in a company called VimpelCom … which owns shares in Orascom Telecom … which owns Mobilink. So the child has dominated the parent … how very David vs. Goliath. OWNED! Mobilink pays Telenor? is a post from: PakMediaBlog All Rights Reserved.

OWNED! Mobilink pays Telenor? is a post from: PakMediaBlog All Rights Reserved.

If you have not used your Telenor TalkShawk and Djuice SIM since 5th December 2011, you stand a chance to win upto 200 Free Minutes + 2000 Free SMS during February 2012.

Subscriber who have subscribed for SIM Lagao on or before 15th October’11 (and have not done any activity since 5th December 2011 are now eligible for the campaign again.

How to check if you are part of the campaign ? Call IVR 2222 or SMS “FREE” to 2222

Call IVR 2222 or SMS “FREE” to short code 2222. Talkshawk subscribers will get 100 Free Minutes + 1000 Free SMS and Djuice subscribers will get 200 Free Minutes + 2000 Free SMS.

Bonus will be posted same day.

If the qualifying customers have lost / damaged their SIM they can get a replacement SIM free of cost (Only once) from any Telenor Sales and Service Centre or Franchise during the duration of this campaign.

Conditions:

• Call IVR 2222 (charges are Rs. 0.20 + tax per call) or SMS “FREE” to short code 2222 (charges are Rs. 0.20 + tax) to avail the free minutes and free SMS.
• Validity of Free Minutes: 10 days after the free minutes and SMS have been posted to the subscriber’s account
• Validity of Free SMS: 15 days after the free minutes and SMS have been posted to the subscriber’s account.
• This Offer is being launched for all Prepaid packages.

What is the process of getting a SIM replacement ?

If the qualifying customers have lost / damaged their SIM they can get a replacement SIM free of cost (Only once) from any Telenor Sales and Service Centre or Franchise during the duration of this campaign.

Published on Feb 2012.

© Pakistan Live News

it is Mentioned in Telenor Pakistan’s website that, telenor going to increase charges from 15 FEB 2012. Telenor will increase service charges to 7%. After the incresing in service charges, customers will get Rs 83 from 100 Rs after deducting all the taxes and service charges. it is stated in Telenor Pakistan’s Website that, Increase [...]

Telenor, a Norwegian operator, operating for providing cellular telecommunication service in Pakistan has filed cases against its long standing partners i.e. NSN (Finland based company) and Huawei Technologies (China based company). It has revealed that two cases have been filed against NSN in the last week of January, 2012 which was fixed for hearing before [...]

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India’s Supreme Court ordered telecoms licences issued under a scandal-tainted 2008 sale be revoked, striking a decisive blow against corruption that plagues the country and roiling the world’s second biggest cellular market. The ruling applies to 122 licences held by eight operators including Norway’s state-backed Telenor which said it may quit India rather than wait [...]

Almost at the verge of its operational collapse in India as a result of its license being cancelled on account of spectrum auction curruption case, the Ab Mera Number Hai operator Telenor is reported to shift its financial focus in Pakistan and double their investment here.

Report from an English daily in Norway, The Foreigner, also states that Telenor is content with relaxed policies of Pakistani Authoriries as compared to the counterpart in India.

It is worth mentioning here that the news of such investments from Telenor comes at the time when it has posted 20% revenue growth in the last quarter and is in the race to bid for the upcoming 3G spectrum auctions in March 2012.

Excerpt from the report follows:

Telenor representatives immediately approached the Pakistan Telecommunication Authority Chairman to set their forthcoming agenda in Pakistan following the revocation of partner Uninor’s license in India. Senior sources in the office of the PTA Chairman informed The Foreigner that Telenor is to invest double the amount in Pakistan after winding up their business in India.

These officials also revealed that Telenor is content with the PTA’s relaxed policies compared with the very strict rules and regulation and their implementation in India.

Pakistan Telecommunication Authority Chairman Dr. Muhammad Yaseen, who has already been the subject of media criticism for being extra favorable to Telenor, refused to comment on this issue when approached by The Foreigner by mobile.

No senior Telenor representatives in Pakistan would make any statement to The Foreigner regarding the current situation and revocation of the Uninor license in India either. Company Corporate Media Communication heads are trying to the stop the publication of the news by major media outlets in Pakistan by pressuring journalists and media moguls.

Telenor in Norway has not commented on the issue after being contacted by The Foreigner.

via The Foreigner

We had covered on the subject early this month when the Telenor and Mobilink franchise attacked in December last year. As Januray draws to close we have more. In a recent attack Warid sales officer was shot dead and just today we have another attack on Telenor franchise taking life of women and a security guard.

This brings the death toll in Karachi telecom franchise attacks to 5 in last two months and 4 in particular to Telenor franchise.

More on the matter from Express Tribune excerpts:

A security guard and a woman was killed when unidentified gunmen opened fire at Telenor’s franchise in the Nazimabad area of Karachi on Tuesday, reported Express News.

Three other people sustained injuries in the incident and have been shifted to a hospital.

The police reached the franchise to investigate into the incident. SP North Nazimabad Chaudhry Asad said that four men came to the franchise on two motorcycles and opened fire at it.

The police said that it was planned attack.

The attacks on mobile franchises have been on the rise in the city.

Yet again, who are the attackers and what is their real motive behind these attacks still remains unclear. If is it about target killing, why suddenly did telecom franchises become the target?

via Express Tribune

The overweight morning talk show host for SAMAA TV is furious with her research team for failing to identify the goldmine story of frAndhsippers and stalkers. What is the even more unfortunate is now Telenor Talkshawk has beaten her to the aid of helpless women once victim to lewd calls and text messages by these [...]

Telenor Talkshawk Protects Women From Stalkers, Maya Khan Jealous is a post from: PakMediaBlog All Rights Reserved.

If you are Telenor customers and using Telenor Talkshawk 30 Sec your new call rates would be 1.5+tax/min to any number anywhere in Pakistan it will effect from 27th Jan’12 onwards and new name of this Price plan would be Telenor Talkshawk Economy.
If you do not want your calling rates to change, [...]

Deceptive packages continue to flood the market by Telenor and once initial euphoria is settled down, customers actually end up paying more. An advertisement discernible at every location, space and airtime by Telenor claims to have offered its customers network wide free unlimited calls. The ad states, ’For the first time, Telenor has offered network [...]

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